---
title: Discord ticket system with a web panel | Strand Support
description: A Discord ticket system that syncs with a staff web panel and branded customer portal. One queue, purchase context, knowledge base, and AI drafts. Start free.
image: "https://strandsupport.com/og-image"
---

# Discord ticket system with a web panel | Strand Support

[← Strand Support](/)

## A Discord ticket system that is more than a bot

Most Discord ticket bots stop at channels and transcripts. Strand Support adds a staff web panel and branded customer portal on the same queue, with commerce context and ops tools when your shop outgrows bot-only support.

## Bot vs platform

### Discord bot only

-   Tickets live in Discord channels or threads
-   Staff work inside Discord or a basic config dashboard
-   Customers who avoid Discord have nowhere branded to go
-   Purchase history from game stores is usually missing
-   Knowledge base and audit are thin or bolted on

### Strand Support

-   Discord tickets and portal tickets share one queue
-   Staff inbox on the web with reminders, SLAs, and audit
-   Branded customer portal with optional custom domain
-   Tebex, PayNow, Gumroad, and Stripe context on Pro+
-   Knowledge base, GitHub sync, and human-approved AI drafts

[Browse all comparisons](/compare) against Discord bots and helpdesks.

## Core capabilities

-   Discord ticket bot synced with the staff web panel
-   Branded customer portal on the same queue
-   Canned replies, reminders, and manual knowledge base on Free
-   Commerce integrations on Pro and Studio
-   GitHub Issues and ClickUp from tickets on Pro+
-   Studio AI summaries and reply drafts your team approves

## See it in the demo

Staff panel and customer portal on one queue. No signup required.

## Compare Discord bots

## Frequently asked questions

Is there a free plan?

Yes. Free includes Discord ticketing, a branded portal, canned replies, reminders, manual knowledge base, and core ops tools. No credit card required.

Do I need to host anything?

No. Strand Support is hosted. Connect your Discord bot, configure your portal, and invite your team from the staff panel.

Can staff reply from the web?

Yes. Agents reply from the staff panel and messages sync to Discord and the portal. Customers see replies wherever they opened the ticket.

## Related pages

-   [Compare all competitors
    
    Discord bots and helpdesks side by side.
    
    ](/compare)
-   [Interactive demo
    
    Try the staff panel and portal without signing up.
    
    ](/demo)
-   [Full feature list
    
    Everything on Free, Pro, and Studio.
    
    ](/features)
-   [For Discord shops
    
    Built for Tebex and game store sellers.
    
    ](/for/discord-shops)
-   [For game server shops
    
    Minecraft, FiveM, and Rust community support.
    
    ](/for/game-server-shops)

## Start your Discord ticket system free

Connect Discord, invite your team, and add a branded portal when you are ready.

Product

-   [Features](/features)
-   [Integrations](/integrations)
-   [Discord ticket system](/discord-ticket-system)
-   [White-label portal](/white-label-support-portal)
-   [For Discord shops](/for/discord-shops)
-   [For Tebex stores](/for/tebex-stores)
-   [For game server shops](/for/game-server-shops)
-   [For hosting companies](/for/hosting-companies)
-   [Compare](/compare)
-   [Demo](/demo)

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