--- title: Discord description: Discord tickets, branded customer portal, custom domain, Tebex, WHMCS, AI drafts, knowledge base, GitHub sync, and more. See everything included on Free, Pro, and Studio. image: "https://strandsupport.com/og-image" --- # Discord [← Strand Support](/) ## Everything in one queue for Discord-first support Strand Support keeps Discord tickets and a branded customer portal on the same queue. Staff work from a web panel with commerce or WHMCS context, knowledge base, and AI drafts when you need them. All features ## See each feature in motion. Every preview from the homepage, including the ones that no longer sit on the front page. Free plan Access ### Users and teams Invite admins, agents and developers with roles that reflect how you actually split ownership. ## Plans at a glance Every plan includes Discord and the portal on one queue. Upgrade when you need commerce integrations, WHMCS lookup, a custom domain, or Studio AI. ### Free plan - Up to 3 team members - Staff panel and branded customer portal - Custom portal URL slug - Discord ticketing synced with the panel [Compare plans](/pricing) ### Pro plan - Everything in Free - Custom domain - Videos, photos, and files on tickets (videos up to 250 MB, 14-day keep) - Commerce integrations and fraud risk signals (Tebex, PayNow, Gumroad, Stripe) [Compare plans](/pricing) ### Studio plan - Everything in Pro - Videos, photos, and files on tickets (videos up to 300 MB, 30-day keep) - Remove powered-by attribution - Unlimited team members [Compare plans](/pricing) ## Full feature list Showing every capability. 10 need Pro, 3 need Studio. Free plan Channels ### Web panel and Discord, always in sync Portal and bot share one ticket. Routing and history stay aligned no matter where the customer started. Free plan Branding ### White label your customer surface Colours, logos and copy match your brand so the portal feels like your storefront. Free plan Inbox ### One focused agent inbox Share reply drafts, see collision warnings, and use focus mode to work one ticket without stepping on a teammate. Free plan Portal ### A ticket hub for every customer Customers use a secure magic link to see their tickets, open a conversation, and follow every reply in one place. Pro plan Domain ### Custom domain Host the portal on your own domain when you are ready so links and email match your brand. Free plan URL ### Custom portal URL Choose your own /s/your-shop path so support links match your brand. Pro plan Commerce ### View purchase history Commerce integrations keep purchase history beside the ticket and flag rule-based fraud risk signals for staff. Pro plan Hosting ### WHMCS hosting context Match the ticket email to a WHMCS client and show services, suspension status, and overdue invoices beside the thread. Free plan Workflow ### Developer escalation Hand off technical work clearly instead of losing it in a general queue. Studio plan AI ### AI assistance and QA coaching Summaries, optional reply drafts, and conversation QA coaching help your team improve. Staff approve every reply. Free plan Operations ### Ticket reminders Surface quiet threads so nothing stalls unnoticed. Free plan Notifications ### Email notifications Alerts and reminders by email. Conversations stay in Discord and the portal. Free plan Compliance ### Audit log A clear record of invites, settings changes and other sensitive actions. Free plan Access ### Users and teams Invite admins, agents and developers with roles that reflect how you actually split ownership. Pro plan Translation ### Message translation Customer messages translated for your team. Staff replies shown in the customer's language on the portal and Discord. Pro plan Embed ### Embeddable help widget Drop a floating help button on your storefront that opens your ticket form. Studio plan SLA ### SLA policies Run first-response and resolution clocks in business hours, pause while waiting on customers, and alert staff before breaches. Free plan Speed ### Canned replies Shared shortcuts so common answers stay consistent. Free plan Self serve ### Knowledge base articles Write and publish help articles in the panel. Customers and AI use the same content. Pro plan Sync ### GitHub knowledge base sync Sync .md files from a GitHub repo into articles automatically. Pro plan Dev workflow ### GitHub Issues from tickets Create or link GitHub issues without leaving a ticket, with live status. Pro plan Tasks ### Tasks linked to tickets Create studio tasks from a ticket, or link existing ones, and track progress inline. Studio plan Workflow ### Ticket automation rules Build trigger-condition-action workflows with delays, webhooks, and round-robin assignment. Pro plan Feedback ### CSAT campaigns Send satisfaction surveys after tickets close, and follow up when ratings are poor. Pro plan Reporting ### Weekly email digest A weekly summary of ticket volume, CSAT, and response times for owners and admins. Free plan Inbox ### Merge duplicate tickets Combine duplicate customer threads into one conversation without losing history. ## Related pages - [Integrations WHMCS, Tebex, Stripe, GitHub, ClickUp, and more on the ticket. ](/integrations) - [For hosting companies WHMCS lookup for game server hosts. ](/for/hosting-companies) - [Discord ticket system Bot, panel, and portal on one queue. ](/discord-ticket-system) - [Compare See how Strand stacks up against Discord bots and helpdesks. ](/compare) - [Interactive demo Try the staff panel and customer portal without signing up. ](/demo) ## Try Strand Support free Discord tickets and a branded support site on one queue. See the interactive demo, or start free and keep Discord for your customers. Product - [Features](/features) - [Integrations](/integrations) - [Discord ticket system](/discord-ticket-system) - [White-label portal](/white-label-support-portal) - [For Discord shops](/for/discord-shops) - [For Tebex stores](/for/tebex-stores) - [For game server shops](/for/game-server-shops) - [For hosting companies](/for/hosting-companies) - [Compare](/compare) - [Demo](/demo) ```json {"@context":"https://schema.org","@type":"ItemList","name":"Strand Support features","itemListElement":[{"@type":"ListItem","position":1,"name":"Channels","description":"Discord tickets and a staff web panel on one synced queue. 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