---
title: Discord
description: Run Discord tickets and a branded support site on one queue. Built for Tebex stores, game shops, and sellers who live in Discord. Free plan, no card required.
image: "https://strandsupport.com/og-image"
---

# Discord

[← Strand Support](/)

If you sell through Tebex, PayNow, Gumroad, or Stripe and your customers already live in Discord, Strand Support gives you tickets in Discord plus a branded portal on the same queue, with purchase context beside every thread.

## Sound familiar?

### Tickets scattered across DMs and channels

One synced queue whether the customer opens a ticket in Discord or on your branded portal.

### No purchase context on refunds and entitlement questions

Commerce integrations show Tebex, PayNow, Gumroad, and Stripe history next to the ticket on Pro and Studio.

### Bot-only tools with no real staff panel

Agents work from a web inbox with reminders, canned replies, knowledge base, and audit, while customers stay in Discord if they prefer.

## How it works

1

### Customer opens a ticket

In Discord via your bot or on your branded support portal. Same queue either way.

2

### Staff work from the web panel

Assign, prioritise, escalate to developers, and reply without losing Discord context.

3

### Purchase history and KB beside the thread

See what they bought, link GitHub issues or ClickUp tasks, and pull answers from your knowledge base.

## Built for how you sell

Trusted by shops running support on Discord

![London Studios](/api/public/studio/london-studios/logo)

> “Strand Support has transformed the way we handle customer support at London Studios. It makes it easy for our team to escalate technical issues to the right developer, while automatically linking Tebex purchase information to every ticket. Everything our staff need is in one place, helping us resolve issues faster and deliver a much better support experience.”

Marcus, Director

London Studios

![Nights Software](/api/public/studio/nights-software/logo)

> “The Strand Support Panel has been a great addition to our workflow. It provides our customers with easy access to support while giving us full control over our availability. The ability to communicate through multiple channels, such as Discord and the web panel, makes it flexible and convenient for both our team and our users. On top of that, it's intuitive to use and packed with useful features, making it an excellent all-in-one support solution.”

Night, Owner

Nights Software

## Frequently asked questions

Does this work with Tebex?

Yes. On Pro and Studio, Tebex purchase history appears beside the ticket so staff can verify orders without switching tabs.

Can customers stay in Discord?

Yes. Discord tickets and portal tickets share one queue. Replies sync both ways so customers never have to leave Discord if that is where they are comfortable.

Do I need a credit card?

No. The Free plan includes Discord ticketing, a branded portal, and core ops tools. Studio includes a trial when you want AI and automations.

How is this different from Ticket Tool?

Ticket Tool is a Discord-only ticket bot. Strand adds a branded portal, staff panel, commerce context, and knowledge base on the same queue. See our full comparison at /compare/ticket-tool.

## Related pages

-   [For Tebex stores
    
    Purchase verification and Tebex-specific workflows.
    
    ](/for/tebex-stores)
-   [For game server shops
    
    Minecraft, FiveM, and Rust community support.
    
    ](/for/game-server-shops)
-   [See all features
    
    Full capability list with plan badges.
    
    ](/features)
-   [Integrations
    
    Tebex, Stripe, GitHub, and more.
    
    ](/integrations)
-   [Compare vs Ticket Tool
    
    Discord bot versus a full support platform.
    
    ](/compare/ticket-tool)
-   [Pricing
    
    Free, Pro, and Studio plans.
    
    ](/pricing)

## Start free for your Discord shop

Keep Discord for customers and add a branded portal on one queue. Compare against Ticket Tool or open the demo first.

Product

-   [Features](/features)
-   [Integrations](/integrations)
-   [Discord ticket system](/discord-ticket-system)
-   [White-label portal](/white-label-support-portal)
-   [For Discord shops](/for/discord-shops)
-   [For Tebex stores](/for/tebex-stores)
-   [For game server shops](/for/game-server-shops)
-   [For hosting companies](/for/hosting-companies)
-   [Compare](/compare)
-   [Demo](/demo)

```json
{"@context":"https://schema.org","@type":"FAQPage","mainEntity":[{"@type":"Question","name":"Does this work with Tebex?","acceptedAnswer":{"@type":"Answer","text":"Yes. On Pro and Studio, Tebex purchase history appears beside the ticket so staff can verify orders without switching tabs."}},{"@type":"Question","name":"Can customers stay in Discord?","acceptedAnswer":{"@type":"Answer","text":"Yes. Discord tickets and portal tickets share one queue. Replies sync both ways so customers never have to leave Discord if that is where they are comfortable."}},{"@type":"Question","name":"Do I need a credit card?","acceptedAnswer":{"@type":"Answer","text":"No. The Free plan includes Discord ticketing, a branded portal, and core ops tools. Studio includes a trial when you want AI and automations."}},{"@type":"Question","name":"How is this different from Ticket Tool?","acceptedAnswer":{"@type":"Answer","text":"Ticket Tool is a Discord-only ticket bot. Strand adds a branded portal, staff panel, commerce context, and knowledge base on the same queue. See our full comparison at /compare/ticket-tool."}}]}
```