---
title: Support for game server shops | Strand Support
description: Discord tickets and a branded support portal for Minecraft, FiveM, and Rust server stores. One queue, moderator-friendly staff panel, Tebex purchase context. Start free.
image: "https://strandsupport.com/og-image"
---

# Support for game server shops | Strand Support

[← Strand Support](/)

Minecraft, FiveM, and Rust communities run support in Discord. Strand Support gives moderators a real staff panel, searchable ticket history, and optional Tebex purchase context on the same queue as your branded portal.

## Sound familiar?

### Moderators burn out in DMs and #support

One ticket per request with owners, categories, and reminders so nothing gets lost when staff rotate.

### Rank never arrived tickets with no order proof

Tebex purchase history on Pro and Studio lets staff verify packages without asking for screenshots.

### No handoff when a moderator leaves

Searchable history, audit log, and a web panel mean open tickets survive staff changes.

## Built for your community type

### Minecraft servers

Rank delivery, crate keys, and ban appeals pile up fast. Categories and canned replies keep the queue readable during launch weeks.

### FiveM communities

Whitelist, script, and entitlement questions need clear ownership. Escalate to developers with GitHub or ClickUp from the ticket.

### Rust and survival shops

Refund and kit questions spike after wipes. Purchase context and ticket reminders help staff close threads before disputes escalate.

## How it works

1

### Player opens a ticket

In Discord via your bot or on your branded support site. Same queue either way.

2

### Moderators work from the web panel

Assign, prioritise, and reply without living inside Discord channels all day.

3

### Purchase and KB context beside the thread

See Tebex orders when connected, pull answers from your knowledge base, and keep a record for appeals.

## What you get

## Frequently asked questions

Does this work for small moderator teams?

Yes. The Free plan includes Discord ticketing, a branded portal, canned replies, reminders, and core ops tools. You do not need a large helpdesk team.

Can players stay in Discord?

Yes. Discord tickets and portal tickets share one queue. Replies sync both ways.

Do you support Tebex?

Yes. Tebex purchase history appears beside tickets on Pro and Studio. See the Tebex-focused page for setup details.

How do staff permissions work?

Role-based access in the staff panel lets you limit who can view tickets, reply, manage settings, or see commerce data.

## Related pages

-   [For Tebex stores
    
    Purchase verification and refund workflows.
    
    ](/for/tebex-stores)
-   [For Discord shops
    
    Overview for Discord-first online sellers.
    
    ](/for/discord-shops)
-   [For hosting companies
    
    WHMCS lookup for game server hosts.
    
    ](/for/hosting-companies)
-   [All features
    
    Full capability list with plan badges.
    
    ](/features)
-   [Pricing
    
    Free, Pro, and Studio plans.
    
    ](/pricing)

## Start free for your server shop

Discord tickets and a branded portal on one queue. Connect Tebex on Pro when you need purchase context.

Product

-   [Features](/features)
-   [Integrations](/integrations)
-   [Discord ticket system](/discord-ticket-system)
-   [White-label portal](/white-label-support-portal)
-   [For Discord shops](/for/discord-shops)
-   [For Tebex stores](/for/tebex-stores)
-   [For game server shops](/for/game-server-shops)
-   [For hosting companies](/for/hosting-companies)
-   [Compare](/compare)
-   [Demo](/demo)

```json
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```