---
title: Support for Tebex stores | Strand Support
description: Run Discord tickets and a branded support site with Tebex purchase history beside every thread. Verify orders without switching tabs. Free plan, no card required.
image: "https://strandsupport.com/og-image"
---

# Support for Tebex stores | Strand Support

[← Strand Support](/)

If your customers open tickets in Discord and ask about ranks, packages, or refunds, Strand Support shows verified Tebex purchase history on the same thread, synced with a branded portal and staff panel.

## Sound familiar?

### Staff ask for transaction IDs in every ticket

On Pro and Studio, Tebex purchase history appears beside the conversation so agents verify orders without leaving the inbox.

### Fake or edited transaction screenshots

Verified purchase lookup from Tebex reduces fraud and speeds up entitlement questions.

### Refund disputes with no ticket history

Searchable closed tickets, audit log, and a clear owner on every request help with chargebacks and repeat offenders.

## How it works

1

### Connect your Tebex store

Link Tebex on Pro or Studio so purchase data is available when staff open a ticket.

2

### Customers open tickets in Discord or on your portal

Same queue either way. Rank delivery, billing, and bug reports stay organised instead of scattered in DMs.

3

### Staff reply with order context in view

See what they bought, use canned replies for common questions, and escalate to developers when needed.

## Built for Tebex workflows

## Frequently asked questions

Does Strand Support replace Tebex?

No. Tebex stays your storefront and checkout. Strand Support handles tickets, staff workflows, and purchase context on those conversations.

Which plan includes Tebex?

Tebex purchase context on tickets is available on Pro and Studio. The Free plan includes Discord ticketing and a branded portal without commerce integrations.

Can customers stay in Discord?

Yes. Discord tickets and portal tickets share one queue. Replies sync both ways.

How is this different from a Discord ticket bot?

Most Discord bots stop at channels and transcripts. Strand adds Tebex purchase history, a staff panel, knowledge base, and a branded portal on the same queue.

## Related pages

-   [For Discord shops
    
    Broader overview for Discord-first sellers.
    
    ](/for/discord-shops)
-   [For game server shops
    
    Minecraft, FiveM, and Rust community support.
    
    ](/for/game-server-shops)
-   [Integrations
    
    Tebex, Stripe, GitHub, and more.
    
    ](/integrations)
-   [Tebex setup guide
    
    Step-by-step blog post for game store teams.
    
    ](/blog/discord-ticket-system-for-tebex-stores)

## Start free, add Tebex on Pro

Launch Discord tickets and a branded portal today. Connect Tebex when you upgrade to Pro or Studio.

Product

-   [Features](/features)
-   [Integrations](/integrations)
-   [Discord ticket system](/discord-ticket-system)
-   [White-label portal](/white-label-support-portal)
-   [For Discord shops](/for/discord-shops)
-   [For Tebex stores](/for/tebex-stores)
-   [For game server shops](/for/game-server-shops)
-   [For hosting companies](/for/hosting-companies)
-   [Compare](/compare)
-   [Demo](/demo)

```json
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```