---
title: White-label support portal | Strand Support
description: Brand your customer support portal with your logo, colours, and custom domain. Discord tickets stay synced with the same queue. Pro and Studio plans.
image: "https://strandsupport.com/og-image"
---

# White-label support portal | Strand Support

[← Strand Support](/)

## A support portal that looks like your brand

Give customers a professional support site with your logo, colours, and copy, not a generic helpdesk subdomain. Discord tickets stay on the same queue when your community expects both.

## Branding controls

### Logo and colours

Match your storefront with portal theme colours and your logo on every customer-facing page.

### Portal copy

Edit headings, form labels, and helper text so the portal sounds like your shop, not a third-party tool.

### Custom portal URL

Choose a /s/your-shop path on the hosted domain so links are easy to share.

### Custom domain

Point support.yourshop.com at your portal on Pro and Studio for fully on-brand links and email.

## Customer journey

1.  1.Customer opens a ticket on your branded portal or in Discord
2.  2.They receive email notifications for replies and status updates
3.  3.The ticket thread stays in the portal with your branding throughout
4.  4.Discord stays available for customers who prefer your server

## Custom domain setup

1.  1.Add your custom domain in studio settings
2.  2.Create a CNAME record pointing at Strand Support
3.  3.Verify the domain and SSL is provisioned automatically
4.  4.Share support links on your domain in emails and storefront

### Free plan

Free includes a branded portal on strandsupport.com/s/your-shop with your logo and colours.

### Pro and Studio

Pro and Studio add a custom domain so customers never see a generic host.

[View pricing](/pricing)

## Frequently asked questions

Can I use my own domain?

Yes, on Pro and Studio. Add your domain in settings, create a CNAME record, and your portal serves on support.yourshop.com with SSL.

Does Discord still work with a white-label portal?

Yes. Portal and Discord tickets share one queue. Brand the web experience while keeping Discord for customers who live in your server.

Can I remove powered-by attribution?

Pro and Studio can remove powered-by branding from the customer portal when your plan includes that entitlement.

## Related pages

-   [All features
    
    Branding, commerce, AI, and ops in one product.
    
    ](/features)
-   [For Discord shops
    
    Portal plus Discord for game and digital sellers.
    
    ](/for/discord-shops)
-   [For Tebex stores
    
    Branded portal with Tebex purchase context.
    
    ](/for/tebex-stores)
-   [Pricing
    
    Custom domain on Pro and Studio.
    
    ](/pricing)
-   [Portal demo
    
    See the customer-facing experience.
    
    ](/demo/customer)

## Start free, add your domain on Pro

Launch a branded portal today and point a custom domain when you upgrade.

Product

-   [Features](/features)
-   [Integrations](/integrations)
-   [Discord ticket system](/discord-ticket-system)
-   [White-label portal](/white-label-support-portal)
-   [For Discord shops](/for/discord-shops)
-   [For Tebex stores](/for/tebex-stores)
-   [For game server shops](/for/game-server-shops)
-   [For hosting companies](/for/hosting-companies)
-   [Compare](/compare)
-   [Demo](/demo)

```json
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```