--- title: Pricing | Strand Support description: Compare Free, Pro, and Studio plans. Ticket videos and attachments, custom domain, translations, Tebex, GitHub sync, and Studio AI for Discord-first shops. image: "https://strandsupport.com/og-image" --- # Pricing | Strand Support [← Strand Support](/) Pricing ## Free, Pro, and Studio plans Start free with Discord sync, ticket videos, photos, and files. Upgrade for your domain, translations, and store data, or run the full AI suite on Studio with higher video limits. Every price below comes from live plan data. Free planFree forever Core ticketing, Discord sync, and a branded portal. £0forever - Up to 3 team members - Staff panel and branded customer portal - Custom portal URL slug - Discord ticketing synced with the panel - Shared reply drafts, collision warnings, and focus mode - Videos, photos, and files on tickets (videos up to 100 MB, 7-day keep, 20 active) - Ticket reminders, canned replies, and manual KB - Analytics dashboard and team support guide - Developer escalation and audit log - Merge duplicate tickets - Customer my-tickets magic-link hub Pro planMake it yours Custom domain, translations, Tebex, and GitHub sync for growing shops. £24/ month £240 / year (about two months free) Prices exclude VAT where applicable. - Everything in Free - Custom domain - Videos, photos, and files on tickets (videos up to 250 MB, 14-day keep) - Commerce integrations and fraud risk signals (Tebex, PayNow, Gumroad, Stripe) - WHMCS client, service, and invoice context on tickets - GitHub knowledge base sync - GitHub Issues and ClickUp from tickets - Native task management (lists, boards, and ticket links) - Automatic translation (1,000 messages/mo) - Embeddable help widget - Satisfaction surveys after tickets close, plus follow-ups when ratings are poor - Weekly email digest - Up to 5 team members Studio plan Full platform14-day trial Full AI suite, unlimited team, and higher translation limits. £24/ month £240 / year (about two months free) Prices exclude VAT where applicable. - Everything in Pro - Videos, photos, and files on tickets (videos up to 300 MB, 30-day keep) - Remove powered-by attribution - Unlimited team members - Studio AI: summaries, drafts, and Ask AI (5,000 actions/mo fair use) - Engage AI conversation QA coaching and AI insights - Ticket automations with delays, webhooks, and round-robin assignment - SLA response and resolution targets that follow business hours, pause while waiting on the customer, and alert on breaches - 10,000 translated messages/mo (10x Pro) - Priority support from Strand Support Not sure? Take the 14-day Studio trial, then pick any plan. No card required. ## Compare every feature Rows update automatically when plan entitlements change in the admin Plan Manager. | Feature | Free | Pro | Studio | | --- | --- | --- | --- | | Core | | Team members Maximum team members per organisation. Null means unlimited. | 3 | 5 | Unlimited | | Ticket video max size (MB) Maximum size per ticket video upload. Null means no plan cap (panel attachment settings apply). | 100 MB | 250 MB | 300 MB | | Active ticket video budget Maximum uploading or ready ticket videos for the organisation at once. Upload is blocked until older videos expire or are removed. Null means unlimited. | 20 active | Unlimited | Unlimited | | Brand | | Custom domain Host the customer portal on your own domain. | No | Yes | Yes | | Custom portal URL slug Choose your own /s/your-shop path. | Yes | Yes | Yes | | Remove Strand Support attribution Hide powered-by branding on the customer portal. | No | No | Yes | | Embeddable help widget Floating help button that opens your ticket form on any website. | No | Yes | Yes | | Integrations | | Commerce integrations Purchase context on tickets for Tebex, PayNow, Gumroad, Stripe, and marketplace verify, plus rule-based fraud risk signals. | No | Yes | Yes | | GitHub knowledge base sync Sync markdown files from a GitHub repo into articles. | No | Yes | Yes | | GitHub Issues integration Create or link GitHub issues from tickets. | No | Yes | Yes | | ClickUp integration Create or link ClickUp tasks from tickets. | No | Yes | Yes | | Discord ticketing Discord bot and two-way ticket sync. | Yes | Yes | Yes | | Language | | Message translation Automatic translation between customer and staff languages. | No | Yes | Yes | | Translation monthly cap Maximum translated messages per month. Null means unlimited. | — | 1,000/mo | 10,000/mo | | AI | | Ticket summaries AI-generated thread summaries when agents open a ticket. | No | No | Yes | | Reply drafts Suggested customer replies your team reviews before sending. | No | No | Yes | | Ask AI Ask questions about the ticket thread in natural language. | No | No | Yes | | Task suggestions Suggest tasks and generate task descriptions from a ticket when creating a task. | No | No | Yes | | AI insights Documentation gaps, trends, and learning from closed tickets. | No | No | Yes | | Conversation QA reviews Sample or auto-score closed tickets, coach agents, set team targets, and run pattern analysis. | No | No | Yes | | Studio AI monthly cap Maximum Studio AI actions per month (summaries, drafts, Ask AI, task helpers, insights, conversation QA). Null means unlimited. | — | — | 5,000/mo | | Workflow | | Native task management Studio tasks with lists, boards, and ticket linking. | No | Yes | Yes | | SLA policies First-response and resolution targets with business-hours clocks, pause when waiting on the customer, and breach alerts. | No | No | Yes | | Ticket automation rules Trigger-condition-action rules including delays, round-robin assignment, webhooks, and CSAT or merge triggers. | No | No | Yes | | Staffing estimate Estimate required agents from ticket volume using handle-time and utilization assumptions. | No | Yes | Yes | | Support | | Weekly email digest Weekly summary of ticket volume, CSAT, and response times for owners and admins. | No | Yes | Yes | | CSAT campaigns Configurable post-close CSAT campaigns and negative feedback recovery. | No | Yes | Yes | | Ticket video retention (days) Maximum days a ticket video is kept. Null means no plan cap (panel attachment settings apply). | 7 days | 14 days | 30 days | | Priority support Faster response from the Strand Support team. | No | No | Yes | ## FAQ ### Do customers have to leave Discord? No. They can stay in threads while staff work from the web panel. Messages stay linked so nobody duplicates work. ### Is the free plan actually free? Yes. The Free plan has no time limit and does not ask for a card. You can optionally try every Studio feature for 14 days. Studio is £24/month or £240/year after that. ### Does AI send messages on its own? No. Summaries and drafts are there to speed your team up. Your staff approve what goes to the customer. ### Can we use our own domain? Yes on Pro and Studio. Point your domain at the customer portal when you are ready so links and pages match your brand. ### Is this self serve software? Yes. You use our panel and Discord bot in your workspace. You invite your team, set roles and branding, and run the queue yourselves. ### What is the difference between Pro and Studio? Pro is for branding and commerce: custom domain, Tebex, GitHub sync, message translation, the embeddable help widget, SLA targets, and weekly digests, with a higher team cap. Studio adds Studio AI (summaries, drafts, Ask AI) with a 5,000 actions per month fair-use cap, ticket automation rules, unlimited team members, higher translation limits, and priority support. Every plan includes a portal URL slug on our domain (/s/your-shop). ### Can I switch plans later? Yes. Upgrade or downgrade from Platform subscription in your studio settings. Paddle handles proration on paid changes. If you downgrade, pro features enter a grace period so you can export data or finish open work. ### Which payment platforms do you support? Pro and Studio plans include commerce integrations. Connect Tebex or PayNow for game stores, Gumroad for digital products, Stripe for custom checkouts, or BuiltByBit and Polymart for license verification. Purchase context appears on tickets when a customer shares an order ID. ### Who should use developer escalation? Use it when a ticket needs engineering or an owner decision. It keeps technical work ordered instead of mixing into normal tier one chat. ### What about email? We do not run email as a support channel. Tickets live in Discord and the portal. 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