--- title: Strand Support description: A support panel shaped for online sellers, offering a branded customer portal with a synced Discord ticketing system. image: "https://strandsupport.com/og-image" --- # Strand Support ![Strand Support logo](/api/public/landing-logo) Support Platform Strand Support [Features](#features)[Compare](#comparison)[Preview](#preview)[Pricing](#pricing)[FAQ](#faq) For Discord-first shops and online sellers ## Discord tickets, or your portal. Open on either side.Messages sync live. - Reply once. It shows in Discord immediately, and their reply comes back to the same ticket. - Your brand on the portal. Colours, logo, and copy match your shop. A custom domain is on Pro and Studio. - Free to start. No card. Invite your team and connect Discord when you are ready. - Free plan, no credit card - Set up in minutes, fully self serve - Your branding on every ticket - You approve every AI reply Customer portal · sync · Discord bot Trusted by shops running support on Discord ![Nights Software](/api/public/studio/nights-software/logo) > “The Strand Support Panel has been a great addition to our workflow.” Night, Owner Nights Software ![London Studios](/api/public/studio/london-studios/logo) > “Strand Support has transformed the way we handle customer support at London Studios.” Marcus, Director London Studios Features ## What you get on day one. Discord and your portal share one ticket. The portal wears your brand. Purchase history sits beside the thread. The team shares one inbox. Already on a Discord ticket system? ## Keep Discord for your customers. Add a support web panel that stays in sync with it. For shops where Discord is home and you still want your website and purchase info beside the same chats. ### Discord ticket bots on their own Strong in Discord. Thin everywhere else. - A customer-facing site often sits beside the bot like a separate thing people have to figure out. - Who bought what usually lives in another tab, a bot command or a spreadsheet. - Knowing how busy you are or who is still waiting usually comes down to guesswork. ### Standard helpdesks with Discord tacked on Built around web tickets first. Discord feels extra. - The flow assumes people started on the web. Discord feels tagged on, not home. - Not really tuned for how game and server shops sell and support day to day. - Making the customer side feel like your brand takes a lot of fiddling before it stops looking generic. ### Strand Support Your portal and Discord built as one experience. - Players can stay in Discord or use your site. It is the same conversation either way. - Connect Tebex, PayNow, Gumroad, or Stripe when you want order context next to the chat. - Your team works from one place while customers stay where they already hang out. Interactive demo ## Try it out with our interactive demo Full staff panel walkthrough with sample data, plus a branded customer portal preview. Pricing ## Three plans.Free, Pro, and Studio. Start on Free. Move to Pro when you want your domain and store data. Choose Studio for AI drafts your team approves, and an unlimited team. Free planFree forever Discord and web support for your shop. No card, no time limit. £0forever - Up to 3 team members - Staff panel and branded customer portal - Custom portal URL slug - Discord ticketing synced with the panel - Shared reply drafts, collision warnings, and focus mode Pro planMake it yours Your domain, your language, and your store data for shops ready to look professional. £24/ month £240 / year (about two months free) Prices exclude VAT where applicable. - Everything in Free - Custom domain - Videos, photos, and files on tickets (videos up to 250 MB, 14-day keep) - Commerce integrations and fraud risk signals (Tebex, PayNow, Gumroad, Stripe) - WHMCS client, service, and invoice context on tickets Need a custom rollout or help scoping your workspace? [Contact us](https://support.strandsupport.com/). FAQ ## Straight answers before you create a workspace. Solutions ## Built for Discord shops and game stores Explore use-case guides, integrations, and comparisons if you are migrating from a Discord ticket bot or evaluating helpdesks. ```json {"@context":"https://schema.org","@graph":[{"@type":"WebSite","@id":"https://strandsupport.com#website","url":"https://strandsupport.com","name":"Strand Support","publisher":{"@id":"https://strandsupport.com#organization"},"potentialAction":{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https://strandsupport.com/blog?q={search_term_string}"},"query-input":"required name=search_term_string"}},{"@type":"Organization","@id":"https://strandsupport.com#organization","name":"Strand Support","url":"https://strandsupport.com"},{"@type":"SoftwareApplication","name":"Strand Support","description":"A support panel shaped for online sellers, offering a branded customer portal with a synced Discord ticketing system.","url":"https://strandsupport.com","applicationCategory":"BusinessApplication","operatingSystem":"Web","publisher":{"@id":"https://strandsupport.com#organization"},"offers":[{"@type":"Offer","name":"Free plan","price":"0","priceCurrency":"GBP"},{"@type":"Offer","name":"Pro plan (monthly)","price":"9.99","priceCurrency":"GBP"},{"@type":"Offer","name":"Pro plan (annual)","price":"99.00","priceCurrency":"GBP"},{"@type":"Offer","name":"Studio plan (monthly)","price":"24.00","priceCurrency":"GBP"},{"@type":"Offer","name":"Studio plan (annual)","price":"240.00","priceCurrency":"GBP"}]},{"@type":"FAQPage","mainEntity":[{"@type":"Question","name":"Do customers have to leave Discord?","acceptedAnswer":{"@type":"Answer","text":"No. They can stay in threads while staff work from the web panel. Messages stay linked so nobody duplicates work."}},{"@type":"Question","name":"Is the free plan actually free?","acceptedAnswer":{"@type":"Answer","text":"Yes. The Free plan has no time limit and does not ask for a card. You get Discord tickets, a branded portal, and a team inbox. You can optionally try every Studio feature for 14 days. After that you can stay on Free, move to Pro, or subscribe to Studio."}},{"@type":"Question","name":"Does AI send messages on its own?","acceptedAnswer":{"@type":"Answer","text":"No. Summaries and drafts are there to speed your team up. Your staff approve what goes to the customer."}},{"@type":"Question","name":"Can we use our own domain?","acceptedAnswer":{"@type":"Answer","text":"Yes on Pro and Studio. Point your domain at the customer portal when you are ready so links and pages match your brand."}},{"@type":"Question","name":"Is this self serve software?","acceptedAnswer":{"@type":"Answer","text":"Yes. You use our panel and Discord bot in your workspace. You invite your team, set roles and branding, and run the queue yourselves."}},{"@type":"Question","name":"What is the difference between Pro and Studio?","acceptedAnswer":{"@type":"Answer","text":"Pro is for branding and commerce: custom domain, Tebex, GitHub sync, message translation, the embeddable help widget, SLA targets, and weekly digests, with a higher team cap. Studio adds Studio AI (summaries, drafts, Ask AI) with a 5,000 actions per month fair-use cap, ticket automation rules, unlimited team members, higher translation limits, and priority support. Every plan includes a portal URL slug on our domain (/s/your-shop)."}},{"@type":"Question","name":"Can I switch plans later?","acceptedAnswer":{"@type":"Answer","text":"Yes. Upgrade or downgrade from Platform subscription in your studio settings. Paddle handles proration on paid changes. If you downgrade, pro features enter a grace period so you can export data or finish open work."}},{"@type":"Question","name":"Which payment platforms do you support?","acceptedAnswer":{"@type":"Answer","text":"Pro and Studio plans include commerce integrations. Connect Tebex or PayNow for game stores, Gumroad for digital products, Stripe for custom checkouts, or BuiltByBit and Polymart for license verification. Purchase context appears on tickets when a customer shares an order ID."}},{"@type":"Question","name":"Who should use developer escalation?","acceptedAnswer":{"@type":"Answer","text":"Use it when a ticket needs engineering or an owner decision. It keeps technical work ordered instead of mixing into normal tier one chat."}},{"@type":"Question","name":"What about email?","acceptedAnswer":{"@type":"Answer","text":"We do not run email as a support channel. Tickets live in Discord and the portal. Email is only for notifications such as reminders."}}]}]} ```