---
title: Support for hosting companies | Strand Support
description: Discord tickets and a branded support portal for game server hosts. WHMCS client and service context on tickets. Keep billing in WHMCS. Start free.
image: "https://strandsupport.com/og-image"
---

# Support for hosting companies | Strand Support

[← Strand Support](/)

## Support for game server hosts

Players open tickets in Discord when a server will not start or a service looks suspended. Strand Support gives your team a staff panel, a branded portal, and WHMCS client and service context on the same queue. WHMCS stays your billing system.

## Sound familiar?

### Tickets vanish in Discord during an outage

One ticket per request, with owners, categories, and searchable history so staff can keep working when Discord is noisy.

### Staff ask whether a service is unpaid or suspended

On Pro and Studio, WHMCS client status, services, and overdue invoices appear beside the ticket when the customer email matches.

### Handoffs fail when staff rotate

A web panel, audit log, and canned replies mean open tickets survive shift changes without hunting old channels.

## How it works

1

### Customers open a ticket

In Discord via your bot or on your branded support site. Same queue either way. Email stays for alerts, not as a ticket inbox.

2

### Connect WHMCS on Pro

Save a read-only WHMCS API credential. Strand looks up the ticket email against your clients. Billing and provisioning stay in WHMCS.

3

### Staff see services next to the thread

Client status, hosting services, suspension reasons, next due dates, and overdue invoice counts sit beside the conversation.

## Built for hosting workflows

## Frequently asked questions

Does Strand Support replace WHMCS?

No. WHMCS stays your billing, invoicing, and provisioning system. Strand Support handles tickets in Discord and on a branded portal, and can show WHMCS client context beside those tickets.

Which plan includes WHMCS lookup?

WHMCS client and service context on tickets is available on Pro and Studio. The Free plan includes Discord ticketing and a branded portal without hosting or commerce lookups.

Can customers stay in Discord?

Yes. Discord tickets and portal tickets share one queue. Replies sync both ways.

Do you take tickets by email?

Not as a support channel. Email is for alerts and reminders. Conversations stay in Discord and the portal.

Do you support Pterodactyl or Paymenter?

WHMCS lookup ships first. Game panel and other billing lookups are on the roadmap. Talk to us if you need a specific connector.

## Related pages

-   [For game server shops
    
    Minecraft, FiveM, and Rust stores that sell via Tebex.
    
    ](/for/game-server-shops)
-   [Integrations
    
    WHMCS, Tebex, Stripe, GitHub, and more.
    
    ](/integrations)
-   [Discord ticket system
    
    Bot plus staff panel on one synced queue.
    
    ](/discord-ticket-system)
-   [Pricing
    
    WHMCS lookup on Pro and Studio.
    
    ](/pricing)

## Start free, add WHMCS on Pro

Launch Discord tickets and a branded portal today. Connect WHMCS when you upgrade to Pro or Studio.

Product

-   [Features](/features)
-   [Integrations](/integrations)
-   [Discord ticket system](/discord-ticket-system)
-   [White-label portal](/white-label-support-portal)
-   [For Discord shops](/for/discord-shops)
-   [For Tebex stores](/for/tebex-stores)
-   [For game server shops](/for/game-server-shops)
-   [For hosting companies](/for/hosting-companies)
-   [Compare](/compare)
-   [Demo](/demo)

```json
{"@context":"https://schema.org","@type":"FAQPage","mainEntity":[{"@type":"Question","name":"Does Strand Support replace WHMCS?","acceptedAnswer":{"@type":"Answer","text":"No. WHMCS stays your billing, invoicing, and provisioning system. Strand Support handles tickets in Discord and on a branded portal, and can show WHMCS client context beside those tickets."}},{"@type":"Question","name":"Which plan includes WHMCS lookup?","acceptedAnswer":{"@type":"Answer","text":"WHMCS client and service context on tickets is available on Pro and Studio. The Free plan includes Discord ticketing and a branded portal without hosting or commerce lookups."}},{"@type":"Question","name":"Can customers stay in Discord?","acceptedAnswer":{"@type":"Answer","text":"Yes. Discord tickets and portal tickets share one queue. Replies sync both ways."}},{"@type":"Question","name":"Do you take tickets by email?","acceptedAnswer":{"@type":"Answer","text":"Not as a support channel. Email is for alerts and reminders. Conversations stay in Discord and the portal."}},{"@type":"Question","name":"Do you support Pterodactyl or Paymenter?","acceptedAnswer":{"@type":"Answer","text":"WHMCS lookup ships first. Game panel and other billing lookups are on the roadmap. Talk to us if you need a specific connector."}}]}
```