Discord tickets, or your portal. Open on either side.Messages sync live.
- Reply once. It shows in Discord immediately, and their reply comes back to the same ticket.
- Your brand on the portal. Colours, logo, and copy match your shop. A custom domain is on Pro and Studio.
- Free to start. No card. Invite your team and connect Discord when you are ready.
- Free plan, no credit card
- Set up in minutes, fully self serve
- Your branding on every ticket
- You approve every AI reply
Customer portal · sync · Discord bot
Trusted by shops running support on Discord
“The Strand Support Panel has been a great addition to our workflow. It provides our customers with easy access to support while giving us full control over our availability. The ability to communicate through multiple channels, such as Discord and the web panel, makes it flexible and convenient for both our team and our users. On top of that, it's intuitive to use and packed with useful features, making it an excellent all-in-one support solution.”
“Honestly, I really like how well thought out your ticket system is. It has a lot of useful features, especially the AI-powered ones, which can make support management much more efficient. I also appreciate how regularly you update it and how responsive your dev team is to issues and feedback. It’s clear that you’re actively working to improve the system, and that makes a big difference.”
“Strand Support has transformed the way we handle customer support at London Studios. It makes it easy for our team to escalate technical issues to the right developer, while automatically linking Tebex purchase information to every ticket. Everything our staff need is in one place, helping us resolve issues faster and deliver a much better support experience.”
What you get on day one.
Discord and your portal share one ticket. The portal wears your brand. Purchase history sits beside the thread. The team shares one inbox.
Web panel and Discord, always in sync
Portal and bot share one ticket. Customers and staff can attach videos, photos, and files on the same timeline.
White label your customer surface
Colours, logos and copy match your brand so the portal feels like your storefront.
View purchase history
Commerce integrations keep purchase history beside the ticket and flag rule-based fraud risk signals for staff.
One focused agent inbox
Share reply drafts, see collision warnings, and use focus mode to work one ticket without stepping on a teammate.
Keep Discord for your customers. Add a support web panel that stays in sync with it.
For shops where Discord is home and you still want your website and purchase info beside the same chats.
Discord ticket bots on their own
Strong in Discord. Thin everywhere else.
- A customer-facing site often sits beside the bot like a separate thing people have to figure out.
- Who bought what usually lives in another tab, a bot command or a spreadsheet.
- Knowing how busy you are or who is still waiting usually comes down to guesswork.
Standard helpdesks with Discord tacked on
Built around web tickets first. Discord feels extra.
- The flow assumes people started on the web. Discord feels tagged on, not home.
- Not really tuned for how game and server shops sell and support day to day.
- Making the customer side feel like your brand takes a lot of fiddling before it stops looking generic.
Strand Support
Your portal and Discord built as one experience.
- Players can stay in Discord or use your site. It is the same conversation either way.
- Connect Tebex, PayNow, Gumroad, or Stripe when you want order context next to the chat.
- Your team works from one place while customers stay where they already hang out.
Comparing a specific tool? Read Strand Support vs Ticket Tool, Helper.gg, and more.
Try it out with our interactive demo
Full staff panel walkthrough with sample data, plus a branded customer portal preview.
Three plans.Free, Pro, and Studio.
Start on Free. Move to Pro when you want your domain and store data. Choose Studio for AI drafts your team approves, and an unlimited team.
Discord and web support for your shop. No card, no time limit.
- Up to 3 team members
- Staff panel and branded customer portal
- Custom portal URL slug
- Discord ticketing synced with the panel
- Shared reply drafts, collision warnings, and focus mode
Your domain, your language, and your store data for shops ready to look professional.
£240 / year (about two months free)
Prices exclude VAT where applicable.
- Everything in Free
- Custom domain
- Videos, photos, and files on tickets (videos up to 250 MB, 14-day keep)
- Commerce integrations and fraud risk signals (Tebex, PayNow, Gumroad, Stripe)
- WHMCS client, service, and invoice context on tickets
AI summaries and drafts your team approves, plus an unlimited team.
£240 / year (about two months free)
Prices exclude VAT where applicable.
- Everything in Pro
- Videos, photos, and files on tickets (videos up to 300 MB, 30-day keep)
- Remove powered-by attribution
- Unlimited team members
- Studio AI: summaries, drafts, and Ask AI (5,000 actions/mo fair use)
No credit card for the trial. Subscribe whenever you are ready.
Need a custom rollout or help scoping your workspace? Contact us.
Straight answers before you create a workspace.
Do customers have to leave Discord?
Is the free plan actually free?
Does AI send messages on its own?
Can we use our own domain?
Is this self serve software?
Can you help us set it up?
What is the difference between Pro and Studio?
Can I switch plans later?
Which payment platforms do you support?
Who should use developer escalation?
What about email?
Discord and your portal. Same tickets.
Start on the Free plan today. No card. Invite your team and connect Discord when you are ready.
Built for Discord shops and game stores
Explore use-case guides, integrations, and comparisons if you are migrating from a Discord ticket bot or evaluating helpdesks.